Job posting at Are you passionate about investing and an avid social network user? We’re looking for a dynamic Community Support Manager to help us create great experiences for our members, resolve critical issues to ensure a quality experience, and support our fast-growing community.
The successful candidate enjoys solving problems, proactively identifies opportunities and quickly implements solutions. You have a positive attitude, exceptional communication skills and a passion for customers.
Responsibilities:
- Provide timely and thorough support to members via email and phone, working with colleagues internally to find answers.
- Manage a site forum for discussion of features and technical issues, including monitoring feedback, answering questions, and understanding current Community trends/opinions/concerns.
- Engage with the community using all of Cake’s onsite communication tools.
- Identify and escalate any member-reported QA issues to appropriate teams.
- Maintain and update on-site support tools and FAQs.
- Aggregate member feedback and distribute internally, acting as an evangelist on behalf of the community.
Essential:
- Bachelors Degree or equivalent
- 2+ years work experience
- Excellent written, verbal and interpersonal skills
- Active involvement in social networking (blogs, communities)
- Advocate for exceptional customer service
- Ability to work efficiently within a fast paced start-up environment a bias to take action
- Commitment to getting things done
- Passion for great products
Desired:
- Customer Support experience
- Community management experience
- Interest in investing
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