Job posting at
Tremor Media is the leading online video advertising network providing advertisers with both in-banner and in-stream video advertising opportunities. The Director of Client Services will play a key role in the execution of in-stream and rich media advertising campaigns, focusing on efficient campaign activation, insightful campaign reporting and customer satisfaction.
Responsibilities
- Working from the Companies NYC-based headquarters, manage team of Client Service Account Managers (in NYC and in other offices) handling clients located in the western half of the U.S.
- Define clear and measurable goals that promote individual development and that are aligned with organizational objectives
- Develop the team to support continued organizational expansion and growth
- Identify and implement alternative methods of solving operational and customer issues
- Provide regular campaign reports and updates to the Sr. Director of Client Services
- Ensure consistent and successful campaign execution, working closely and coordinating with Sales, Ad Operations, Creative Team and Network Development
- Assist in the development of best practices for customer service and campaign reporting
- Help identify and drive up-sell opportunities and renewal/repeat business
- Develop and grow relationships with members of the client base and foster a strategic partnership with the Tremor sales representatives to ensure sales and margin growth
Qualifications
We are looking for a highly motivated, results-driven individual able to collaborate with all levels of internal staff to ensure successful campaign execution. Specific qualifications include:
- Bachelor’s degree required
- 3+ years demonstrated experience in Internet Marketing and Client Services working in dynamic, growth organizations with exhibited supervisory responsibilities
- Proven experience leading and managing service teams
- Successful track record servicing ad agencies/advertisers
- Strong financial and business acumen
- Ability to work collaboratively as a member of cross-functional teams
- Highly organized and able to manage multiple priorities
- Effective problem solving, analysis, and resolution skills
- Exceptional interpersonal written and oral communication skills
- Excellent computer skills: Excel, Power Point and Word
- Strong client management and project management skills
- Deep understanding of data analysis and how to turn data into insights
- Familiarity with 3rd Party AdServing Technologies & Campaign Management Tools
- An ability to motivate and influence all stakeholders in the campaign execution process
- Some travel may be required
About Tremor Media
Tremor Media is the leading global online video advertising network, with offices in the US, UK and Germany. Tremor provides advertisers with both in-banner and in-stream video advertising opportunities on over 1,000 top-tier publisher sites with more than 105 million unique visitors per month.
Tremor also offers the Acudeo Video Monetization Platform for publishers, a full suite of products and services to monetize streaming video and maximize ROI. Tremor’s full service solutions offer the necessary tools for advertisers and publishers to utilize online video advertising as a powerful interactive medium.
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